Privacy Policy

Privacy Policy

Last Updated: 15th May 2025

At Zengo.co, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you book a massage or use our services.

1. Information We Collect

We may process the following data:

• Personal Details: Name, email, phone number, and address (for home visits).
• Booking Information: Preferred time, treatment type, and payment details (processed securely via our payment provider).
• Technical Data: IP address, browser type, and cookies (see Cookie Policy below).

2. How We Use Your Data

Your information is used to:

• Process bookings and provide massage services.
• Communicate appointment confirmations, changes, or offers (if consented).
• Improve our website and services.
• Comply with legal obligations (e.g., tax records).

3. Legal Basis for Processing (GDPR)

We only process data when:

• Necessary to fulfill your booking (contractual basis).
• You’ve given consent (e.g., for marketing emails).
• Required by law (e.g., fraud prevention).

4. Data Sharing & Security

• We never sell your data.
• Limited sharing with trusted third parties (e.g., payment processors, therapists) only to complete your booking.
• Data is stored securely and retained only as long as necessary.

5. Your Rights (GDPR)

You have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent (e.g., unsubscribe from emails).
• Lodge a complaint with the Irish Data Protection Commission.

6. Cookie Policy

Our website uses essential cookies (for functionality) and analytics cookies (e.g., Google Analytics) to improve user experience. You can manage preferences in your browser settings.

7. Changes to This Policy

Updates will be posted here. By using our services, you agree to this policy.

Contact Us:
For questions or data requests, email help@zengo.co.